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Refund and Returns Policy

1. Introduction

At GlobeHostify, we strive to deliver reliable and high-performance web hosting, cloud hosting, WordPress hosting, and VPS hosting services.
This Refund Policy outlines the terms under which you may request a refund for services purchased through our website www.globehostify.com.
By using our Services, you agree to comply with this Refund Policy.

2. 30-Day Money-Back Guarantee (Shared & WordPress Hosting)

We offer a 30-Day Money-Back Guarantee on all new Shared Hosting and Managed WordPress Hosting plans.
If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund—no questions asked.

Refunds under this policy apply only to:

  • Shared Hosting Plans
  • Managed WordPress Hosting Plans

Refunds do not apply to:

  • Domain name registration, transfer, or renewal fees
  • SSL Certificates
  • VPS, Dedicated, or Cloud Hosting Services
  • Software licenses, add-ons, or third-party products
  • Setup or migration fees (if applicable)
3. VPS, Cloud & Dedicated Hosting Refunds

Due to the nature of VPS Hosting, Cloud Servers, and Dedicated Hosting (which involve custom provisioning and resource allocation), these services are non-refundable once activated.
However, GlobeHostify may issue partial refunds or credits in exceptional cases, such as:

  • Service not delivered as described
  • Extended downtime directly caused by GlobeHostify infrastructure

Each case will be reviewed individually by our support team.

4. Domain Name and Add-on Services

All domain name registrations, transfers, renewals, and add-on purchases (including SSL certificates, IPs, and software licenses) are non-refundable, as they are instantly processed and registered with third-party providers.

If a domain registration fails due to system or registrar error, GlobeHostify will issue a full refund or credit to your account.

5. Cancellation Policy
  • You may cancel your service at any time by submitting a cancellation request through your GlobeHostify client dashboard or by contacting our support team.
  • To qualify for a refund under the 30-day guarantee, the cancellation request must be submitted within 30 days of the initial purchase date.
  • Cancellations made after the 30-day period will not be eligible for a refund.
6. Refund Processing Time
  • Approved refunds are processed within 7–10 business days from the date of approval.
  • Refunds will be issued to the original payment method used for the purchase.
  • GlobeHostify is not responsible for delays caused by payment processors or banks.
7. Service Violations

Refunds will not be issued if your account is found to be in violation of our:

  • Terms & Conditions
  • Acceptable Use Policy (AUP)
  • Abuse or Spam Policy

Accounts terminated for policy violations are not eligible for any refund.

8. Changes to This Refund Policy

GlobeHostify reserves the right to modify or update this Refund Policy at any time without prior notice.
Changes will take effect immediately upon being posted on our website. Continued use of our Services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or wish to request a refund, please contact us:
📧 Email: billing@globehostify.com
🌐 Website: www.globehostify.com